General Terms and Conditions (GTC) for Private Customers Status May 2023


  1. Validity

All deliveries of papier+ideen Silvia and Wolfram Jordan GbR are made exclusively on the basis of the following General Terms and Conditions (GTC). We do not recognize deviating or additional general terms and conditions of our customers.  


We deliver to these terms and conditions worldwide to private customers.


  1. Offer and conclusion of contract

All offers, information and contents of this website are subject to change and non-binding. The prices are only valid for online orders. It is our right to limit the delivery of our articles to a customary quantity. 

We reserve the right to exclude the supply of resellers and competitors.


The offers are valid while stocks last. We reserve the right to make product changes in design, color or in the technical area, which expressly serve to improve the quality of the product, without prior notice. Pictures published on the Internet do not have to correspond to the color authenticity or can be similar. 


By clicking the button “buy” you place a binding order of the goods contained in the shopping cart. After your order has reached us, you will receive a confirmation of receipt by e-mail. This does not represent a binding acceptance of your order. 

When ordering with the payment method prepayment, the acceptance of your order is made by sending a pro forma invoice, which contains a request for payment, within two days (Monday-Friday).

For orders with the payment method PayPal, credit card or Sofortüberweisung, the acceptance of your order takes place with the request for payment in the checkout.

We would like to point out that we reserve the right to contest the purchase contract in case of error, e.g. a technical price error etc.


  1. Delivery

As soon as your goods (stock items) have left our warehouse, you will receive a shipment notification by e-mail with the shipment reference number. The parcel shipment is carried out by a parcel service according to their delivery conditions. 

For larger order quantities and shipment weights totaling more than 10 kg, we reserve the right to send the goods in several parcels.

The delivery takes place Monday to Friday within Germany. Outside Germany, the delivery conditions of the parcel services of the respective country apply.

Partial deliveries at the request of the customer or because we are not supplied with a product by our suppliers through no fault of our own, we do not carry out.


  1. Delivery Time

Delivery times within Germany are 3 to 5 days, within Europe 3 to 7 days. Delivery times outside Europe depend on the delivery conditions of the parcel services of the respective country.

If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if you do not wish to receive a comparable product, we will immediately refund any payments already made. 


For orders placed Monday – Friday, your order will be shipped within two working days (Monday to Friday). For orders placed on weekends and holidays at the place of dispatch, your order will be dispatched within the next two working days. Mentioned shipping times are only valid as far as the articles are in stock (stock goods) and have not been ordered by prepayment. The delivery takes place from Monday to Friday. Orders that are to be paid in advance will be shipped within two working days, as soon as your payment has been credited to our account and the goods are in stock.


  1. Shipping Costs

The following costs are incurred per order (including VAT):


Parcel shipment within Germany:     6,90 €

Parcel shipment to Denmark:     12,50 €

Parcel shipments to the following European countries (country group 1):

Belgium, Denmark, France, Ireland, Italy, Croatia, Luxembourg, Netherlands,

Austria, Poland, Sweden, Switzerland, Spain, Czech Republic, Hungary:     18,00 €

Great Britain:     23,00 €

Faroe Islands, Norway:     36,00 €

other European countries on request


Parcel shipments to the rest of the world (country group 2):

Japan, Canada, USA:     61,00 €

Australia, New Zealand:     73,00 €

other countries on request


For end customers (private customers) in Germany, delivery is free of shipping costs from 60 € value of goods per shipment.

For end customers in country group 1, delivery is free of shipping costs from 130 € value of goods per shipment.

For end customers in country group 2, delivery is free of shipping costs from 250 € value of goods per shipment.


  1. Invoicing, due date and default


We currently offer the following payment options for private customers: Cash on collection, prepayment, Paypal, or credit card. 

In general: all invoices are due for payment immediately and without any deductions. The invoice will be issued when the goods leave our premises. 

Your credit card or Paypal account will be charged upon completion of the order. We reserve the right, after examination (eg credit check), in justified individual cases, only using the payment in advance to deliver. We will inform you about this in due time.


Due to the simplification of electronic invoicing by the Tax Simplification Act 2011, we send all invoices exclusively by e-mail to the e-mail address stored in your customer account. 

If you do not object to this regulation, it is considered tacitly accepted.


If our customers fail to make payments on time and are in default, we reserve the right to instruct third parties to collect the receivables. The costs for this shall then be borne by the customer.


  1. Right of withdrawal for consumers according to § 13 BGB

8a. Cancellation Policy

You have the right to revoke this contract within fourteen days without giving any reason. 

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must send us 


papier+ideen Silvia and Wolfram Jordan GbR

Gartenstrasse 4

01744 Dippoldiswalde

Deutschland / Germany


Tel: +49 3504-6290100


by means of a clear statement by letter, or e-mail about your decision to revoke this contract. You can use the attached sample withdrawal form (under point 8c.), which is not mandatory. 

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of the revocation


If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from this), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment. 

For goods that can be shipped by parcel (total weight (including packaging) under 31.5 kg applies:

You will receive a free return label from us by e-mail and can use it to send the goods back to us. Please send the goods unused, originally packed and unbreakable.


The return shipment must be prepaid. Unfree shipments will not be accepted in principle. 


These regulations are not mandatory requirements for an effective exercise of the right of withdrawal.


You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.

In the event of damage due to improper packaging, we may claim compensation for the value of the goods. After expiry of the 14-day right of revocation, the goods can only be returned by agreement and subject to a processing fee. This decision is the responsibility of papier+ideen Silvia and Wolfram Jordan GbR.


8b. Notice of non-existence of the right of withdrawal

The right of withdrawal does not exist according to § 312g BGB for items that are custom-made, opened and unsealed goods.

8c. Sample revocation form

You can use our sample revocation text for the revocation:


Sample revocation text

(If you want to revoke the contract, please fill out this form and send it back to us).



papier+ideen Silvia and Wolfram Jordan GbR

Gartenstrasse 4

01744 Dippoldiswalde

Germany / Deutschland



Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of consumer(s) (only in case of paper communication)




(*) Delete where not applicable.


  1. Warranty 

9a. Warranty for consumers according to § 13 BGB 

The statutory warranty / liability for defects applies.


9b. Warranty exclusion for customers in the USA and Canada according to USA law and Canada law:

Warranty claims are only accepted according to German law. USA law and Canada law are not applicable and are excluded here.


  1. Complaint Procedure

The European Commission provides a platform for online dispute resolution (OS), which you can find here

We would like to point out that there is no legal obligation for papier+ideen Silvia und Wolfram Jordan GbR to participate in a dispute resolution procedure before a consumer arbitration board and that papier+ideen Silvia und Wolfram Jordan GbR is also not willing to participate in such a procedure.


  1. Storage of the contract text

We store the text of the contract and send you the order data and our terms and conditions by e-mail. You can view the terms and conditions at any time on our website. For security reasons, your order data is no longer accessible via the Internet. 


  1. Place of jurisdiction and applicable law

For each contract concluded with papier+ideen Silvia und Wolfram Jordan GbR, the laws of the Federal Republic of Germany apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The language of the contract is German. The place of jurisdiction for all disputes arising from the contractual relationship is Dippoldiswalde. papier+ideen Silvia und Wolfram Jordan GbR is also entitled to take legal action at the headquarters of the customer.


  1. Copyrights

The copyrights to the design and content of this website with all its pages always remain with us, especially all photographs, texts, descriptions and all content. Copying and downloading the website or parts of it (pictures, texts etc.) is not permitted. The reproduction or other use for commercial purposes, in particular the transfer against payment, is not permitted. 

As far as we refer to other websites or webpages by links or hyperlinks, we do not assume any liability or responsibility for the content of the pages.